Emergency Callout - 24/7

Frequently Asked Questions

Here you can find the answers to some of the most commonly asked questions we receive. If you can’t see your question or would like further clarification, please feel free to contact us directly.


General Questions

We cover all of East and West Sussex, however are happy to travel outside of this. We often work in Surrey, Hampshire and Kent.

If you’d like to make an initial enquiry, please complete our online contact form with as much detail as possible. 


If you’d like to follow up with us regarding an existing quote or job, you can email us directly at info@sussexdownsplumbing.co.uk, quoting your reference number in the subject line.

We are extremely proud of our 5* customer rating. 

You can see our customer reviews by visiting our Testimonials page, by checking our Facebook page, or by viewing our Checkatrade profile.


We are qualified to carry out all types of plumbing work from a simple dripping tap, to shower and radiators, to full commercial refits.


Services Info

We charge £90.0 + VAT per hour / part of the hour, Monday – Saturday 8am-5pm. We also offer an out of hours and 24/7 emergency service, please call for the hourly rate. Payment is required on receipt of the invoice.

Annual boiler service starts at £75 + VAT depending on the amount of work required. Oil boiler services can often take longer; the engineer will be able to advise you of this. We offer 10% discount on the £75 + VAT for customers who have used us before.

Yes. We will also advise you on the best type of boiler and central heating system for your property.

If you rent out property as a Landlord, you are responsible for ensuring all gas appliances are checked every 12 months and kept in good working order. Once completed, you will be issued with a certificate, which must be kept for 2 years.

Yes we are fully CLA safety accredited, and all of our plumbers are fully qualified.

We also have full liability coverage.


Emergency Questions

We cover all works immediately classified as an emergency. 

This includes severe water and gas leaks and complete service outages such as heating or water.

Our emergency callout fee starts at £220+VAT, however the total invoice will include travel expensives, hours of service and parts supplied.

If you are unsure if your issue would be classified as an emergency callout, please feel free to call us for clarification. If it’s decided that the issue is not an immediate emergency, we will be happy to book you in as soon as possible.

Quick & Reliable Plumbing Services

Want to see our full list of plumbing services? Please check our Services page.